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Why hasn't my UPS PDF Invoice notification e-mail arrived yet?
Your PDF Invoice notification e-mail may not have arrived for one of the following reasons:

  • The destination e-mail address was unreachable (because of a problem with your server or your mailbox was full, for example).
  • The e-mail address in your My UPS Profile is incorrect.
  • Your company had no shipping activity during the previous week.

If you do not receive your UPS PDF Invoice notification as expected, please look to see if a new invoice is available on My UPS.

To see if a new invoice is available on My UPS:

  1. Log in to My UPS.
  2. Select Billing in the left navigation menu.
  3. Select View/Download Package Service Invoices.
  4. Identify available invoices based on Invoice Date, Invoice Number, and/or Amount.


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