Whether you use shipment tracking information to improve your bottom line or are simply looking for some peace of mind, UPS provides several methods to help you track your shipment's status.
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UPS uses tracking numbers to identify and trace every shipment as it moves through the UPS system to its final destination. A tracking number is automatically assigned when you create your shipment. You or your customer can use this number to:
- Determine the current status of your shipment
- Verify delivery of your shipment
- Access delivery change options
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When you create a shipment, you can assign a shipment reference that helps you track quickly and with ease. This reference can contain up to 35 characters in any combination of letters and numbers and will help you to:
- Coordinate with your billing or filing systems, or those of your customers
- Reference a Purchase Order (PO) number, customer's job number, or Bill of Lading number
- Easily recognise your shipment by its description ("Gift for Mom")
To use this helpful feature, select Track by Reference on the Tracking page. Indicate whether your shipment type is package or freight, select your shipment date range, and type your reference in the Shipment Reference field. Select the Track button to complete the process. |
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Track a single shipment, or up to 25 shipments, by sending your UPS tracking numbers in an e-mail message. A detailed tracking response will be automatically returned to you. To find this e-mail address, select Track by E-mail on the Tracking page, or select the link below.
- To track a single tracking number, type the number in the subject line of the e-mail or in the body of the message.
- To track multiple tracking numbers, enter all of the numbers in the body of the e-mail message. You do not have to specify a subject for the e-mail.
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Use your mobile device to get the current tracking status of your shipment when you're on the move. To learn how to track using SMS messaging, select the link below. Prior to accessing UPS SMS Tracking, check these conditions:
- Your mobile device and cellular plan must include the ability to either browse the Internet or send and receive SMS text messages.
- You are in a digital coverage area (your carrier can provide digital coverage zones)
- You have not blocked the Caller ID feature on your phone.
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| My UPS offers services to help you better manage your shipping operations, improve tracking, and provide you with an expanded view of your shipping activity. |
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| Import Tracking Numbers |
- Save time by importing up to 100 tracking numbers that can be tracked at one time.
- Receive tracking results by e-mail or in a comma-separated value (CSV) file that you can use in most spreadsheet applications.
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| Save Tracking Numbers |
- Store up to 50 tracking numbers so you don't have to key in tracking numbers every time.
- Request status update notifications to stay informed about possible delays, change in status, and delivery.
- Access delivery change options for added control of the shipment process prior to delivery.
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UPS Signature TrackingTM is a secure, Web-based service that provides enhanced tracking and delivery information. These features can help streamline your billing and customer service functions.
Each time you track a shipment using UPS Signature Tracking, your tracking results may include Proof of Delivery with:
- Signature image
- Full name and delivery address
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Using Tracking Numbers
