Hong Kong , April 21, 2010 - UPS (NYSE: UPS) is rolling out a new downloadable desktop application that combines fun with functionality via the UPS Widget™, making it easy for customers to get automated shipment tracking alerts, send status updates to their customers and receive news via RSS in an engaging way.
UPS Widget tracks both inbound and outbound shipments for users using UPS Quantum View Notify® technology to prompt shipment exceptions and delivery notifications.
This free tool is available in both English and Chinese. It delivers information about UPS services and promotions directly to the desktop. For example, UPS Widget can display video and the "how to" demos for new UPS products or enhancements.
Users can store up to 75 tracking numbers at a time and access quick links to calculate time and cost and process shipments on ups.com. RSS feeds can also be customized. Enhancements to UPS Widget include proactive notifications, color coding for quick viewing of shipment status and the ability for users to unlock different characters through UPS promotions. This version now is also available to MAC users.
"At UPS, we continually look for ways to enhance the customer experience. With the launch of UPS Widget, we are reaching out to customers who prefer a simpler and friendlier online user experience," says KK Leung, Managing Director, UPS Hong Kong and Macau.
"UPS Widget is perfect for the small shipper or receiver not yet ready for our more sophisticated tracking tools but wanting the convenience of tracking from their desktop," adds Mr. Leung. UPS created the tool to be most useful to front-office personnel handling infrequent shipping tasks within small- to medium-sized businesses, but customer feedback indicates UPS Widget is enjoyed by a broader audience.
UPS Widget is easy to install on a PC or a MAC and directions can be found at ups.com/widget. For existing myups.com customers, no additional registration is necessary and the same user ID and password can be used to download UPS Widget. For new customers, registration is simple and quick, and allows UPS Widget to send more relevant custom messages.
Visitors also can configure a UPS Widget character and submit it to a worldwide gallery so Widget fans can see activity across markets.
About UPS
UPS is the world's largest package delivery company and a global leader in supply chain and freight services, offering an extensive range of options for synchronizing the movement of goods, information and funds. Headquartered in Atlanta, USA, UPS serves more than 200 countries and territories worldwide. UPS's stock trades on the New York Stock Exchange (UPS) and the company can be found on the Web at www.UPS.com. To get UPS news direct, visit www.pressroom.ups.com.
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