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Registration FAQs

Why should I register for My UPS?
My UPS offers services to help you better manage your shipping operations, improve tracking, and provide you with an expanded view of your shipping activity. My UPS standard services are offered at no cost, and include:

  • UPS Internet Shipping: Provides you with an easy point-of-access for several shipping tasks. You can create professional labels, store up to 2000 addresses in a personal Address Book, access previous shipments, track a package, and view Proof of Delivery.
  • Enhanced Tracking: Gives your fingers a break by saving up to 25 tracking numbers to avoid re-typing. Allows you to import and track multiple tracking numbers and receive Proof of Delivery.

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What will the information I provide during My UPS registration be used for?
UPS uses the information you provide during registration for My UPS to enhance our services and better meet the needs and preferences of our customers. With approval, we may also send information to registered users about UPS products, services, and system changes that we think may be of interest. Users may always discontinue (opt-out from) receiving information from UPS at any time by editing their profile.

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Will the addresses I include in my Address Book be secure?
Absolutely. UPS provides the Address Book as a convenience so that you will not have to re-enter frequently used address information. All address information you provide is stored in a secure manner on UPS systems. While it is stored in the Address Book, we will carefully protect the confidentiality of the address information. It will not be used for any purpose other than the original intent (speeding up your shipping activities).

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What should I do if I forget my MY UPS Password?
If you forget or lose your password, follow these steps:

  1. From the UPS.com home page, select the Forgot Password link next to the password text-entry field.
  2. Provide your User ID and the e-mail address from your profile.
  3. UPS will then e-mail you a temporary password to use to log in to My UPS.
  4. My UPS will then prompt you to provide a new password. Select Change Password to update.
 

UPS will send you an e-mail verifying the change.

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What does 'case sensitive' mean?
"Case sensitive" means that the system distinguishes between upper and lower case characters. In My UPS, both your User ID and password are case sensitive. Please keep this in mind when registering for and logging into My UPS.

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