UPS Returns^® View All Returns Solutions

Management of Returns Impacts Customer Satisfaction

Customers are more likely to do business with vendors who honor their returns as simply and as quickly as possible. A good returns policy is essential to developing strong relationships with repeat customers.

With UPS Returns, you can manage much more than simple customer returns. Many businesses need to traffic inbound and outbound packages going to multiple locations. If your company is in the healthcare or biotechnology field, you may need a solution to manage batch returns of test samples. UPS Returns can supply the labeling to make such processes more efficient, while providing you visibility into the timing and location of those samples en route. And because timing is critical with perishable test samples, UPS can offer your company Saturday delivery with Returns to get those samples to you faster. If you are in manufacturing where your products require complex service support, UPS Returns can help automate the fulfillment of those return requests from customers.

Arrange for your customer to receive a return label by choosing one of these options:

• Print Return Label: Include a Return label in an outbound shipment, post on your company's Web site, or provide to your customer at a later date
• Electronic Return Label: Have UPS e-mail a return label to your customer
• Print and Mail Return Label: Request UPS to mail a return label to your customer

Serve Your Customers Worldwide
Increasing competition from global markets has led many companies to pursue international markets of their own. If your company is taking advantage of opportunities in the global market, UPS Returns, with service to over 145 countries, can help you better serve your international customers. Reach out to your international customer base and increase your competitive advantage by boosting customer retention while gaining efficiency.

For all types and sizes of companies, UPS Returns can manage your returns so you can keep your company's customers returning for more business.