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Value-Added Services for Air Freight

Value-added service options may vary by origin, destination and air freight service selected. For more information, access the UPS Air Freight Terms and Conditions of Contract or call your local UPS service centre.

Available Options Description
Customs Clearance
  • Customs clearance will be provided by UPS Supply Chain Solutions Inc. for UPS ExpressSM Freight service.
  • UPS Supply Chain Solutions Inc. can provide customs clearance service for other air freight services on written request.
  • For more information, refer to the UPS Air Freight Terms and Conditions of Contract.
Dangerous Goods
  • Dangerous Goods, as described in the UPS Air Freight Terms and Conditions of Contract, can be shipped via UPS Air Freight ConsolidatedSM only.
  • Non-conforming cargo may be subject to service delays.
  • An additional charge will apply.
Insured Value
  • The amount of Cargo Insurance requested.
Delivery to Door
  • An optional service for the surface transport of shipments from the terminal of destination to the receiver's door.
  • Available only with UPS Air Freight DirectSM and UPS Air Freight Consolidated.
  • An additional charge will apply.
Hold at Destination Airport for Collection (HAPU)
  • Freight will be held at the carrier's destination location for collection by the recipient.
  • HAPU requires a consignee name and phone number.
  • No HAPU fee will be applied.
Liftgate Services
  • Available for any delivery or collection that requires a vehicle equipped with a mechanical lifting device.
  • An additional charge may apply.
Collection from Door
  • An optional service for the surface transport of shipments from the shipper's door to the originating terminal.
  • Available only with UPS Air Freight Direct and UPS Air Freight Consolidated.
  • An additional charge will apply.
Quantum View E-mail Notification
  • E-mail notifications can be provided to designated shippers or their customers regarding the shipment when it is processed, uploaded or delivered. Some limitations may apply.
Cargo Insurance
  • Shippers may obtain Cargo Insurance to cover risks of physical loss of a shipment or damage to a shipment arising during transportation, subject to some limits and exclusions, including a limit of US$500,000 per shipment, for approved commodities.
  • Cargo Insurance is not provided by UPS, but is provided by a third party insurer for an additional fee.
  • For more information, refer to the UPS Air Freight Terms and Conditions of Contract.
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