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Open a UPS Account

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Getting Started

Receiving Your Shipment

Billing and Payment

Technology Support

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Who can report a damaged or lost package?

While either the shipper or receiver of the package can contact UPS to report a damaged or lost package, UPS encourages the shipper to report package problems. Occasionally, damage to a package is discovered while the package is in the UPS system. When this happens, UPS notifies the shipper of record.

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