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You can use a Hewlett Packard LaserJet or compatible laser printer, inkjet printer, or the UPS Thermal Printer.
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UPS Internet Shipping will work with the following UPS Thermal Printer Models:
- Eltron 2442
- Eltron 2543
- Zebra S4M
- Zebra ZP 450
- Zebra Z4M plus DT
- Samsung SRP-770
- TEC B-472
You can also print labels to laser printers and inkjet printers.
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Yes. If you already have the UPS Thermal Printer, you can configure your system to permit UPS Internet Shipping to print labels and receipts. Depending on your browser, you may need to install a plug-in and enable Javascript.
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The printer drivers you can download from our Web site operate UPS Thermal Printer models LP 2543 and LP 2844. To install your printer driver, follow the download and installation instructions for your computer operating system. The same driver runs all three printer models we support.
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Your labels and receipts will automatically print to your default printer.
To change your printer preferences:
- Select Create a Shipment in the area at the
left.
- Select Set Preferences.
- Select Edit Printing Preference.
To switch from your default printer to your UPS Thermal Printer during
the Complete Shipment process, follow these steps:
- Edit the Print Shipping Documents settings on the
Complete Shipment process page.
- If your default printer is set to Laser: Select YES to the
"Print Labels/Receipts using my UPS Thermal Printer?" questions.
- If your default printer is set to UPS Thermal Printer: Select
NO to the "Print Labels/Receipts using my UPS Thermal Printer?"
questions.
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- In the Complete Shipment process of UPS Internet Shipping, the labels and receipt checkboxes will be checked and ready for you to view and print. You can uncheck any box if you do not want to print that label.
- Select View/Print.
- If you are printing to a UPS Thermal Printer, the labels will automatically print to the thermal printer. If you are printing to a laser or inkjet printer, the labels will appear in a new browser window. Wait for the window to load completely. Then, within the new window, go to the File
menu and select Print.
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- In the Complete Shipment process of UPS Internet Shipping, select the receipt checkbox.
- Select View/Print.
- If you are printing to a UPS Thermal Printer, the receipt will print automatically.If you are printing to a laser or inkjet printer, the receipt will appear in a new browser window. Wait for the window to load completely. Then, within the new window, go to the File
menu and select Print.
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Note: Return Services is not available in all countries.
- After printing your outgoing shipment labels and receipt in the UPS Create a Shipment process, select the Create a Return link from the Shipment Confirmation page or select Create a Shipment link from the navigation area at the left.
- Fill in the information required on the Create a Return form, following the instructions on the page. Further details are available by selecting Help on the same page.
- Select View/Print.
- If you are printing to a UPS Thermal Printer, the labels will automatically print to the thermal printer. If you are printing to a laser or inkjet printer, the labels will appear in a separate browser window. Wait for the window to load completely. Then, within the new window, go to the File menu and select Print.
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Note: Return Services is not available in all countries.
- After printing your outgoing shipment labels and receipt in the UPS Internet Shipping process, select the Create a Return link on the Create a Shipment page or from the area at the left.
- Fill in the information required on the Create a Return form, following the instructions on the page. Further details are available by selecting Help on the same page.
- Select View/Print.
- If you are printing to a UPS Thermal Printer, the labels will automatically print to the thermal printer. If you are printing to a laser or inkjet printer, the labels will appear in a separate browser window. Wait for the window to load completely. Then, within the new window, go to the File menu and select Print.
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If your labels are getting cut off when printing, or if they are missing a border, text or other, you may need to adjust your print margin or browser settings. Contact UPS Internet Shipping Technical Support for troubleshooting assistance.
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In some cases, we have found that you may need to wait until the View/Print Label page fully loads in your browser before you attempt to print a label. Be sure to allow the label image to completely download into the browser window prior to printing. The text instructions will display more rapidly than the graphic image for the label. To ensure your label scans accurately, reprint the label and discard the one that has printed unclearly.
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You may need to adjust your browser settings or desktop font size, or set your default font to an accurate size.
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An error often indicates that you do not have the proper printer driver software installed. If this is the case, select Printing Labels and Receipts in the navigation area at the left, then select Technical Help and follow the download and installation instructions. Or, select Create a Shipment in the navigation area to the left, then select Set Preferences. From the Preferences page, you can select Install UPS Thermal Printer for instructions.
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If your label does not print during the Create a Shipment process, you have the option of reprinting the label from Shipping Histroy in the area at the left within 24 hours. Typically, it takes fewer than 15 minutes for your shipped packages to appear in your Shipping History.
- Select the Shipping History link located in the Create a Shipment area from the navigation area to the left.
- Select the shipment in Shipping History for which you would like to reprint the label.
- Select the Show Detail/Receipt button.
- Select the Use My UPS Thermal Printer to Print Labels checkbox if you have a thermal printer installed and wish to reprint your label using your thermal printer. Leave this checkbox blank if you wish to reprint your label to a laser printer.
- Select View/Print Label.
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The label should be affixed to your package with a clear plastic address pouch, which you can obtain from a staffed UPS Service Centre, or by selecting the Shipping tab in the area at the top of the screen, then selecting Get UPS Labels, Paks and More in the area at the left. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label area. Be careful not to obscure or damage the bar codes or addresses. You can also print labels on label stock and affix them to your package.
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If your ink cartridge is running out of ink or the cartridge is new, the lines created on the labels may be broken or light. Replace old ink cartridges and use your printer diagnostics to improve the print quality until dark, crisp, solid lines are printed. Your UPS driver may be unable to accept a package if the label is unreadable or unscannable.
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You should retain your UPS Internet Shipping receipt for at least as long as the period in which to make a claim. For specific details, review your local UPS Terms and Conditions or contact your local UPS office.
If you do misplace your Internet Shipping receipt and it is less than 90 days from the day the shipment was processed, you can always reprint one from your Shipping History.
- Select the Shipping History link located in the Create a Shipment area from the navigation area to the left.
- If your shipment is less than 7 days old it will be displayed.
- If your shipment is older than 7 days, select the appropriate date range in the Modify History Display Settings section of the Shipping History page.
- When your shipment is displayed, select the shipment you wish to reprint the receipt for.
- Select the Show Detail/Receipt button.
- Select the View/Print Receipt button.
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If a printing error occurs, the lit button on the thermal printer may turn red, or the printing may not start or stop. Refer to your thermal printer instructions to resolve these printer problems.
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You can continue to ship with UPS Internet Shipping by printing your labels and receipt on your laser printer or supported inkjet printer. You can de-select your UPS Thermal Printer at the Complete Shipment stage which will print your labels and receipts to a laser printer for that shipment. You can also change your default printer from your UPS Thermal Printer to a laser printer or supported inkjet printer until your Thermal Printer issue has been resolved.
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What types of printers can I use to print labels and receipts?