Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time. In most countries, more than half of online shoppers have returned an online purchase. Easy returns and exchanges lead to repeat purchases and are a top driver of positive recommendations.
Because one-size-fits-all doesn't always fit, we have multiple UPS Returns® solutions to meet your level of need.
We've got more returns options than any other carrier. They're hassle-free for your customers--and efficient and cost-effective for you.
Integrating UPS Returns technology into your business systems lets your customers make returns requests directly from your website. We offer three return label options, so you can choose the best fit:
When your customers demand a higher level of convenience, we're ready with the UPS Access Point solution, a service that lets them drop return packages at hand-picked retail locations throughout the UK--like grocery stores or petrol stations.
Build on the convenience of the online shopping experience; customers can simply attach their UPS Returns labels to their packages and leave them at the nearest UPS Access Point location for collection. They'll enjoy more control while you demonstrate your commitment to customer service--and add value to your business.
Should your customers need high-value product returns or replacements, we can offer peace of mind with contract-only solutions like UPS Returns Exchange or UPS Returns Pack and Collect. With UPS Returns Exchange, a UPS Driver delivers a replacement item to your customer while simultaneously collecting the return shipment. With UPS Returns Pack and Collect, a UPS Driver collects a return on the next business day and packs it using a specially-designed box provided by us.
With UPS Returns Plus, our drivers come straight to your customers' doors to collect return items. We create the return label ahead of time, and the driver brings it when they collect the shipment. Choose from two UPS Returns Plus options for your business:
Reverse logistics can bring great value to your bottom line--better manage and re-integrate your returned materials for streamlined practices, reduced waste, and continuing profits from your existing products. Refund or replace customer purchases quickly, and help reduce downtime for their repairs, as well.
*Source: IMRG Valuing Home Delivery Review, 2012
Meet your online customers' expectations while staying streamlined--and continuing to grow.