Below you can find costs and descriptions of additional shipping charges that may be incurred.
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| Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (270 cm) in length or a total of 130 inches (330 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to additional charges if found in the UPS system. |
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When UPS has taken measures to try to deliver any shipments to destinations outside the EU, and for shipments to other countries within the EU using the "Bill Receiver" billing option, but has been unsuccessful, we will process your shipment acting on your instructions. The transportation cost and a surcharge will be charged to the shipper for the processing of each such undeliverable shipment. Please see the Additional Charges table for pricing information.
For all shipments within the EU using billing options other than "Bill Receiver" and for all shipments within your country, we will automatically return your shipment by UPS Standard Service (where available) without any charge. |
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| If a mistake has been made in the address, we will make every reasonable effort to find the correct address and deliver the shipment if it is within the same destination country. An additional charge for this service will be billed to the shipper. You can view the address correction charges in the Additional Charges table. |
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| If the receiver or a third party is selected to pay the transportation charges and the bill-to account is incorrect or missing, UPS searches its records for the correct account number. Whether or not the account number is found, a processing fee per shipment is billed back to the shipper. |
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| Use "Adult Signature Required" to prevent minors from accepting deliveries of goods for legal or other reasons. This may apply to alcoholic beverages and tobacco products, but also to goods that you prefer an adult to receive. |
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| UPS provides a collection and delivery service in extended areas as well as urban areas. An additional charge applies for each shipment that is collected or delivered in an extended area. This charge can be found in the Additional Charges table. |
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Additional Handling applies to the following:
- Any article that is encased in an outside shipping container made of metal or wood
- Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
- Any package with the longest side exceeding 60 inches (150 cm) or its second-longest side exceeding 30 inches (76 cm)
- Any package with an actual weight greater than 70 pounds (32 kg)
- Each package in a shipment where the average weight per package is greater than 70 pounds (32 kg) and the weight for each package is not specified on the source document or the UPS automated shipping system used
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.
In consideration of the additional handling required on our part, and subsequent potential delays in processing these shipments, UPS does not provide a money-back guarantee for them. UPS does, therefore, not refund the shipping charges if shipments requiring additional handling are not delivered by the time normally scheduled for such shipment. |
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| UPS provides delivery service to residential addresses, as well as business addresses. A residential delivery is one made to a home, including a business operation out of a home, which does not have an entrance that is open to the public. For each residential delivery, an additional charge per shipment applies. You can calculate residential delivery service charges using the Additional Charges table. |
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| UPS will send you an invoice for the services we have provided. The invoice will stipulate a date for payment. If UPS does not receive payment on or before that date we reserve the right to charge you interest. The rate of interest, which is determined by prevailing rates, will be indicated on the invoice. |
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UPS Brokerage services are provided at no extra cost for routine customs clearance. Our aim is always to provide the one-step, seamless process and quick customs clearance that is crucial to on-time delivery. Clearance preparation begins while your shipment is still in transit because of the advance notice feature on the UPS network. Government regulations require specific documentation for international shipments, and UPS provides expert services for the preparation of complete and accurate export documentation. We offer optional customs services to help you prevent unpredicted delays to your shipment. Some of these services are subject to additional charges. Please see these charges in the Additional Charges table.
Additional charges that may apply for customs clearance procedures include, but are not limited to, the following:
- Clearance procedures involving a government agency other than customs
- Transit procedure
- Storage
- Customs inspection
- Border inspection post charges
- Shipments cleared by a third party
For full details, contact your UPS representative. All supplements and additional charges are exclusive of tax. |
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| UPS customs brokers are experienced with complex commercial shipments. Electronic transmissions of shipment data helps speed customs clearance. UPS may prepay duties, taxes and other government charges on behalf of the payer. Disbursement charges are noted in the Additional Charges Table. |
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Member nations of the EU have a single market, which allows the movement of goods in free circulation between its member states. Goods in free circulation no longer require any documentation for customs clearance when moving from one member state to another.
If the goods are not in free circulation, such as goods which have been placed in bond without clearance through customs into the EU, they will require valid transit documentation, including an invoice (Goods in Transit). The shipper must supply a valid transit document for movement of the goods from the collection address to the UPS export site. UPS will undertake to perform transit formalities required for the movement of the goods from their first export site in the origin country, until their arrival at the UPS import site in the destination country. An additional charge per transit shipment will apply for Express Plus, Express, and Express Saver shipments within the EU. You can find this charge in the Additional Charges table. |
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| All our additional charges and optional service charges are exclusive of taxes. Where applicable, value added tax (V.A.T.) will be chargeable at the standard rate. |
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| UPS will send you an invoice for the services provided. In the event that payment of an invoice is overdue, UPS may charge a late payment fee. The relevant amount will appear on your next UPS bill. This fee is in addition to any interest charges and legal rights and remedies available to UPS. |
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An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges.
- A charge per shipment will be assessed for domestic (if available) and international shipments with a missing or invalid payer account number. Additionally, if the consignee or third party fails to pay the shipping charges, the original shipper will be billed a refusal fee plus the shipping charges.
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| Shipments that have been sent from the origin country to another country, and which are subsequently being reimported back into the origin country (e.g. goods sent for processing, for repair, or for an exhibition), require special processing on reimport to qualify for duty/tax free admission. |
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