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You may schedule a collection for any UPS package delivery service.
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When you request a collection, you will be asked to enter a shipment ready time and a collection time. These times must be at least one hour apart. Also, you cannot enter a shipment ready time that has already passed.
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You must be registered and logged in to My UPS to use an alternate billing method for the collection charge.
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You can choose to pay the collection charges through any of the following options:
- Selecting an alternative UPS Account Number associated with your profile.
- Billing by the same method as the package's shipping charge.
- Using the UPS Account Number of the shipment's receiver or a third party.
- Choosing an existing credit card in your My UPS profile or another credit card that is not in your profile.
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UPS does not guarantee its collection services. For additional information, please refer to the Terms and Conditions of Service.
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Yes. When you schedule a collection, you will receive a Collection Request Number. You can use this number to track the status, modify or cancel your collection.
If you have registered with My UPS and are logged in, you can check the status of your collection requests in your Collection History.
If you are not registered with My UPS, you must enter your Collection Request Number to check on the status of your collection.
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You can cancel or modify a collection at any time before the driver arrives.
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If you have registered with My UPS and are logged in, you can visit your Collection History to cancel or modify your collection requests.
If you are not registered with My UPS and/or not logged in, you must first enter your Collection Request Number to check on the status of your collection.
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When you register with My UPS, you can save time by setting your collection preferences. The collection options you select will appear as defaults when you log in to make a collection request.
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If you have registered with My UPS and are logged in, you can access previous collection requests in your Collection History for up to 21 days.
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For additional collection information, please contact your local UPS Customer Service Centre.
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What services are available for collection?