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Change Your Delivery
InfoNotice Makes Changes Easy
The UPS InfoNotice® is a powerful tool that links all shipments for your delivery stop to one unique bar code or reference. You can use your UPS InfoNotice number to track your shipment or to change delivery options on ups.com.
How to Change Your Delivery Options
  1. On either the ups.com home page or the main Tracking page, enter your 12-digit UPS InfoNotice number (found above the bar code) in the Tracking or InfoNotice Numbers field, and select the Track button. This will take you to the Tracking Summary page.
  2. On the Tracking Summary page, select the Change Delivery button.
  3. Choose from up to four delivery change options:
    • Will Call: UPS will hold your shipment at a nearby location for you to collect.
    • Deliver to Another Address: Redirect your shipment to a different delivery address.
    • Reschedule Delivery: Specify a future date you want UPS to deliver the shipment.
    • Return to Sender: UPS will return the shipment to the sender.
  4. Select Next, and provide the required information for the option you selected. If there is a service fee for your request, you will be asked to provide a payment card number.
  5. Select Finish to complete your request.
  6. Print the confirmation page for your records.

UPS Deliveries and the UPS InfoNotice
Learn tips for receiving your shipment on the first delivery attempt. If you've already missed the first delivery attempt and your driver left you a UPS InfoNotice, see what your options are to ensure delivery on the second attempt.


View Examples

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