Process and track return shipments quickly and efficiently
Efficient processing of returns can help retain your customers and let your business focus on what it does best. UPS Returns® lets you create a return label that can be e-mailed or pre-printed for delivery straight to your customer.
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For more information, contact your Account Executive or UPS directly.
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UPS Returns
UPS Returns
Management of Returns Impacts Customer Satisfaction
Customers are more likely to do business with vendors who honour their returns as simply and as quickly as possible. A good returns policy is essential to developing strong relationships with repeat customers.
With UPS Returns®, you can manage much more than simple customer returns. Many businesses need to traffic inbound and outbound packages going to multiple locations. If your company is in the healthcare or biotechnology field, you may need a solution to manage batch returns of test samples. UPS Returns can supply the packaging and labelling to make such processes more efficient, while providing you visibility into the timing and location of those samples en route. If you are in manufacturing where your products require complex service support, UPS Returns can help automate the fulfillment of those return requests from customers.
Arrange for your customer to receive a return label by choosing one of these options:
- Print Return Label: Include a Return label in an outbound shipment, post on your company's Web site, or provide to your customer at a later date
- Electronic Return Label: UPS will e-mail a return label to your customer
- Print and Mail Return Label: Request UPS to mail a return label to your customer
Serve Your Customers WorldwideIncreasing competition from global markets has led many companies to pursue international markets of their own. If your company is taking advantage of opportunities in the global market, UPS Returns, with service to over 98 countries, can help you better serve your international customers. Reach out to your international customer base and increase your competitive advantage by boosting customer retention while gaining efficiency.
For all types and sizes of companies, UPS Returns can manage your returns so you can keep your company's customers returning for more business.
Flexibility
Flexibility
Flexibility to Suit Your Needs
Strengthen your customer relationships with the UPS Returns® suite of tools and services which utilise returns to improve your business.
- Arrange for UPS to create and deliver your return shipping label to your customer and collect the item for return
- Post or E-mail return labels directly to your customer
- Pre-print return labels that can be included with your outbound shipment
- Create and deliver a commercial invoice with the return label to your international customers
- Process single or multiple piece return shipments
- Associate your own reference numbers with the item being returned
- Process returned items efficiently and link directly with your customer service or warehouse operations
You can use UPS Returns® if you are shipping through UPS WorldShip®, UPS Internet Shipping, UPS CampusShip®, UPS Returns Technology or UPS OnLine®-compatible shipping systems where available.
