Canada

Create a Shipment

Create a Return

Calculate Time and Cost Schedule a Pickup Use International Tools Order Supplies

Open a UPS Account

Set Preferences

Track Shipments Track with Quantum View Quantum View Manage

Quantum View Data

Access Flex Global View Integrate Tracking Tools Void a Shipment

Critical Freight Air Freight Ocean Freight

Find Locations Shipping Locations

Getting Started Shipping Tracking Receiving Your Shipment Billing and Payment Technology Support

Getting Started

Receiving Your Shipment

Billing and Payment

Technology Support

Come explore

How do I Void a Shipment that has not yet been shipped?

You can void charges for a shipment that has already billed to your UPS account, but has not been shipped. Here's how:

Select Tracking in the area at the top.
Select Void a Shipment in the area at the left.
Enter the tracking number for the shipment you wish to void, and select Continue.
You will see shipment information for the tracking number you entered.
If your shipment includes one package: Verify that the information is correct for the charges you wish to void, then select Void to complete the transaction.
If your shipment includes multiple packages: Verify that the information is correct for the charges you wish to void. Select the checkbox next to the packages you wish to void shipping charges, then select Void to complete the transaction.

You will then be taken to a Void Request Confirmation screen, which you can print and save for your records.

Support

Don't see what you're looking for? Get information about other services and tools.

Go to Support Home

Getting Started: How To Register for My UPS; How To Open a UPS Account; How To Ship; How To Track; Deliveries and the UPS InfoNotice

Subscribe to E-mail: View Examples

ups.com: Register; Log In; Shipping; Tracking; Freight; Locations; Support; Business Solutions; Site Guide
UPS Global

Support: E-mail UPS; Contact UPS; Fuel Surcharge; Privacy Policy; Web Site Terms of Use; UPS Tariff/Terms and Conditions of Service
About UPS
UPS Careers

Other Sites: UPS Supply Chain Solutions; UPS Canada Business Monitor; UPS Corporate

Copyright © 1994-2009 United Parcel Service of America, Inc. All rights reserved.