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What to do if you receive a UPS InfoNotice
At the top, you'll see the date the UPS InfoNotice® was left, as well as the day and estimated time of the next delivery attempt if applicable. If your shipment is C.O.D. or Signature Required, refer to the boxes on the notice that were checked by your service provider.

If you received a UPS InfoNotice after one delivery attempt has been made, you can change your delivery options on ups.com. Enter your 12-digit UPS InfoNotice number (found above the barcode) in the Tracking or InfoNotice Numbers field on the ups.com homepage or the main Tracking page, then select the Track button. On the Tracking Summary page, select the Change Delivery button.

You will have up to four delivery change options:
  • Will Call: UPS will hold your package at a nearby location for you to pick up.
  • Delivery to Another Address: Provide a different delivery address for the package.
  • Reschedule Delivery: Specify a future date you want UPS to deliver the package.
  • Return to Sender: UPS will return the package to the sender.

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