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What are the various Return Services and how do they work?
UPS provides various return services that allow you and your package recipients to return goods by paying a nominal fee.

UPS ReturnsTM

Electronic Return Label (ERL)
With this Return Service, UPS sends a return label via e-mail to the recipient you specify. The recipient prints the return label and attaches it to the package being returned.

Print Return Label
This Return Service allows you to create a return label and send it to the recipient with your shipment or separately.

Print and Mail Return Label
With this Return Service, UPS prints your return label and sends it to the party making the return.

UPS Returns Plus
With this option, a UPS driver carries a preprinted return label when attempting to pick up the return package. Choose between these two options:

  • 1 UPS Pickup Attempt allows the shipper to request one pickup attempt for return of a UPS package. If the package cannot be picked up, the label is left for the recipient to return the package via any UPS method.
  • 3 UPS Pickup Attempts allows the shipper to request three pickup attempts for return of a UPS package. After the third pickup attempt, the label is returned to UPS.

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