Your PDF Invoice notification e-mail may not have arrived for one of the following reasons:
- The destination e-mail address was unreachable (because of a problem with your server or your mailbox was full, for example).
- The e-mail address in your My UPS Profile is incorrect.
- Your company had no shipping activity during the previous week.
If you do not receive your UPS PDF Invoice notification as expected, please look to see if a new invoice is available on My UPS.
To see if a new invoice is available on My UPS:
- Log in to My UPS.
- Select Billing in the left navigation menu.
- Select View/Download Package Service Invoices.
- Identify available invoices based on Invoice Date, Invoice Number, and/or Amount.