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How do I report a lost or damaged package or an uncollected C.O.D. to UPS?

If the origin and destination of the lost or damaged package or uncollected C.O.D. are within the U.S. or Canada, select Report a Problem below or follow these steps:

  1. Go to the Receiving your Shipment section of the Support tab.
  2. Select Claims under the Tools and Resources section.
  3. Select the type of problem you would like to report.
  4. Complete the required fields on the pages that follow.

You can report a lost or damaged package online up to five months from the date of expected delivery.  If you choose to report a lost or damaged package to UPS Customer Service, you can do so up to nine months from the date of expected delivery. You can report an uncollected C.O.D. either online or to UPS Customer Service up to 45 days from the date of package delivery.

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