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Void a Shipment
No matter which UPS shipping system you use, voiding an unshipped package is easy.

To learn more about voiding a package, please select your shipping system or topic below:

UPS Internet Shipping
Within 90 days of creating your shipping label on UPS.com, you can void your shipment through Shipping History. Select Shipping at the top of the page and then select View History or Void Shipment. Select the checkbox next to the package you want to void and then select Void Shipment. Once you've successfully voided the package, an X will appear next to the package in the Voided column.

The account number associated with the package you want to void must be an account in your My UPS profile. Where applicable, packages that are created using a payment card such as a debit or credit card are not eligible for voiding through the Void a Shipment tool. (The tracking numbers for these packages will have a "T" or "G" in the first eight characters.) Under these conditions, please contact UPS.

If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.

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UPS CampusShip
Within 90 days of creating your UPS CampusShipSM label, you can void your shipment through CampusShip Shipping History. To void a shipment select the Shipping tab at the top of the page and then select View History or Void Shipment. Select the checkbox next to the package you want to void and then select Void Shipment. Once you've successfully voided the package, an X will appear next to the package in the Voided column.

After 90 days of creating your UPS CampusShip label, please contact UPS to request a void. A void will not be processed after 180 days.

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UPS WorldShip
Select Void at the top of the main WorldShip® shipping screen, select the package to void from the pickup log, and then select Void a second time. If you have already run End of Day, selecting Void a second time will transfer you to the UPS.com Void a Shipment tool to complete the void process. Please note that WorldShip will not automatically mark these packages voided, but you can mark them manually from within the pickup log.

If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.

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UPS Void a Shipment
If you created your label using UPS Internet Shipping, UPS WorldShip, or UPS Online® Tools and the shipment was charged to a UPS account in your My UPS profile, you can use the UPS Void a Shipment tool located under the UPS.com Tracking tab. After 24 hours have passed since you created the label, you have 90 days to use this tool. Simply enter the tracking number of the package you want to void, select Continue, verify the package information, and select Void. A void confirmation page will then appear.

If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days. This tool is available in the U.S., Canada, and Puerto Rico only. If the tool indicates the package is not eligible, please contact UPS to request a void.

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After You Receive Your Bill
If an unshipped package appears on your UPS Delivery Invoice within 90 days of creating the label, please refer to the appropriate shipping system above for voiding instructions. If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.

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View Examples

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