The instructions below will help you through the process of installing a UPS
Thermal Printer.
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Before Installing the UPS Thermal Printer
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Before installing your UPS Thermal Printer, you must first do the following:
- Install the UPS Thermal Printer driver.
- Install the UPS Thermal Printer plug-in or ActiveX control plug-in.
An ActiveX control is installed for supported versions of Microsoft® Internet Explorer. A plug-in program is installed for supported versions of Firefox.
Also, verify that your computer meets the following system and browser requirements:
- Microsoft Windows 98, 2000, ME, NT 4.0, XP, VISTA operating systems
PC Browsers:
- Microsoft Internet Explorer 6.x
- Microsoft Internet Explorer 7.x
- Firefox 2.x
- OPERA 9
- Safari 2
In addition to using one of these recommended browsers, the following options will need to be set:
- Enable JavaScript
- Accept Cookies
- Enable Secure Socket Layer (SSL) encryption technology. 128-bit required
- Enable Graphics
- Save encrypted pages to disk
- Adjust page caching to:
- Microsoft Internet Explorer: Every time user starts IE / every visit to page
Note: If you need to reinstall an earlier browser version, make sure you completely uninstall your current browser before reinstalling the earlier browser version. UPS Internet Shipping does not support beta versions of browsers.
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How To Install the UPS Thermal Printer Driver
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If you are using an Eltron printer, and you have not installed the printer driver, follow the instructions below. You must install the driver provided below. The driver provided with your printer will not work with UPS Internet Shipping.
Note: If you are using a Samsung SRP-770 II printer, you must install the printer driver from the CD that was included with the printer. Please refer to your operating system help instructions on how to add/install a printer. Following the instructions below will not install the Samsung printer driver.
Installing the Eltron Thermal Printer
Make sure you have set up your thermal printer equipment, cables, and thermal labels as described in your UPS Thermal Printer documentation.
The following instructions will help you download and install the UPS Thermal Printer driver program (UPS_319_117.EXE) to your selected directory.
- Select the Download the UPS Thermal Printer Driver link below.
- When prompted by the File Download - Security Warning dialogue box to choose Run, Save, or Cancel, choose Run. When prompted by the Unknown Publisher Security Warning, "Are you sure you want to run this software?", choose Run.
- Select Unzip to extract the files. Once files are extracted, select OK and then select Close to close the window.
- Navigate to C:\UPSDrivers and double-click the file setup.exe to start the Installation Utility.
- Select the language to install.
- When prompted, select the Printer Interface you will be using, then click Next.
- USB Connection or Other Connection and click Next. You will be prompted to choose your printer model from a list. Click Next after choosing your printer model and the driver will install.
Once the appropriate files are installed, your printer is ready to use.
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Download Tool |
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File Name |
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File Format |
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File Size |
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Download |
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Thermal Printer Driver | |
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222KB | |
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How To Install the UPS Thermal Printer Plug-in or ActiveX Control Program
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Follow these instructions if you have already installed the UPS Thermal Printer driver.
The following instructions will help you download and install the UPS Thermal Printer plug-in or ActiveX control to your selected directory. An ActiveX control program is installed for supported versions of Microsoft Internet Explorer. A plug-in program is installed for supported versions of Netscape Navigator.
- Select the Download the UPS Thermal Printer Plugin or ActiveX Control Program link below.
- When prompted by the File Download - Security Warning dialogue box to choose Run, Save, or Cancel, choose Run. When prompted by the Unknown Publisher Security Warning, "Are you sure you want to run this software?", choose Run.
- You will receive an alert if a compatible browser is detected. Click OK to install the appropriate files.
- After the install is complete, close all browser windows and open a new browser window.
To learn more about printing preferences and to print a sample label, select the link below:
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Download Tool |
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File Name |
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File Format |
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File Size |
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Download |
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Thermal Printer Plug-in or ActiveX Control Program | |
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1,207KB | |
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How To Install the Printer Drivers Using the Installation Utility
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- Navigate to c:\UPSDrivers.
- Run the setup.exe utility.
- Select the language to install. Currently, English is the only choice.
- Follow the prompts to select the printer model and port that you will be using.
- The Utility will install the appropriate files and then run the Configuration Wizard to help you configure your new driver.
- When the Install/Configure Wizard is complete, your new driver will be installed and ready for use.
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How To Install the Windows 95/98 Printer Driver
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- Select the Start menu on the Windows taskbar. Select Settings, then select Printers.
- Select the Add Printer icon twice.
- Select My Computer or Network printer server to determine how your printer will be managed and connected. Select Next.
- A screen displays all Available Ports. Select the printer port checkbox, and then select the Next. A screen listing printer manufacturers and printer models displays.
- Select Have Disk. The Install From Disk dialog box displays. The Copy manufacturer's files from drop-down list defaults to drive A:\.
- Delete the A:, and then select Browse.
- Navigate to c:\UPSDrivers, and then select Open.
- Select zsd.inf, and then select Open.
- Select OK.
- Select the appropriate UPS Thermal Printer, and then select Next.
- Select the corresponding printer port.
- Select Configure Port to configure your port settings (refer to your printer manual for more details).
- Select Next.
- Select Next (do not change the printer name).
- You are asked whether you want to print a test page. Select No (do not print a test page). You will print a test page later, using UPS Create a Shipment.
- Select Finish.
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How To Install the Windows NT 4.0 Printer Driver
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- Select the Start menu on the Windows taskbar. Select Settings, and then select Printers.
- Select the Add Printer icon twice.
- Select My Computer or Network printer server to determine how your printer will be managed and connected. Select Next.
- A screen displays all Available Ports. Select the printer port checkbox, and then select Next. A screen listing printer manufacturers and printer models displays.
- Select Have Disk. The Install From Disk dialog box display. The Copy manufacturer's files from drop-down list defaults to drive A:\.
- Delete the A:, and then select Browse.
- Navigate to c:\UPSDrivers, and then select Open.
- Select zsd.inf, and then select Open.
- Select OK.
- Select the appropriate UPS Thermal Printer, then select Next.
- A screen displays the printer name (do not change the printer name). You are asked whether you want your Windows-based programs to use this printer as the default printer. Select Yes or No, and then select Next.
- You are asked whether you want to share this printer with other network users. Select Shared or Not Shared. If you select Shared, you can enter a Share Name, and then select (from a displayed list) the operating system for all printers that will be printing to this printer. After completing the screen, select Next.
- You are asked whether you want to print a test page. Select No (do not print a test page). You will print a test page later, using UPS Create a Shipment.
- Select Finish.
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How To Install the Windows 2000 Printer Driver
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- Select the Start menu on the Windows taskbar. Select Settings, and then select Printers.
- Select the Add Printer icon twice.
- Specify whether this printer will be a Local or Network printer, then select Next.
- The next screen displays all Available Ports. Select the appropriate printer port checkbox, and then select Next. A screen listing printer manufacturers and printer models displays.
- Select Have Disk. The Install From Disk dialog box displays. The Copy manufacturer´s files from drop-down list defaults to drive A:\.
- Delete the A:, and then select Browse.
- Navigate to c:\UPSDrivers, and then select Open.
- Select zsd.inf, and then select Open.
- Select OK.
- Select the appropriate UPS Thermal Printer, then select Next.
- You are asked whether you want to share this printer with other network users. Select Shared or Not Shared. If you select Shared, you can enter a Share Name, and then select (from a displayed list) the operating system for all printers that will be printing to this printer. After completing the screen, select Next.
- You are asked whether you want to print a test page. Select No (do not print a test page). You will print a test page later, using UPS Create a Shipment.
- Select Finish.
- When the Digital Signature Not Found warning appears, select Yes. (This driver was written for WINNT4.0 and can be used with WIN 2000 OS.)
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How To Install the Windows XP and Windows Vista Printer Driver
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Microsoft® Internet Explorer users may keep the UPS Create a Shipment session open when downloading and installing the Windows XP and Windows Vista printer driver. Netscape® users must exit the browser after installation for the changes to take effect.
- Select the Start menu on the Windows taskbar. Select Settings, and then select Printers.
- Select the Add Printer icon twice.
- Specify whether this printer will be a Local or Network printer. Do not select to have Windows Automatically detect and install my Plug and Play printer. Select Next.
- The next screen displays all Available Ports. Select the appropriate printer port checkbox, and then select Next. A screen listing printer manufacturers and printer models displays.
- Select Have Disk. The Install From Disk dialog box displays. The Copy manufacturer´s files from drop-down list defaults to drive A:\.
- Delete the A:, and then select Browse.
- Navigate to c:\UPSDrivers, and then select Open.
- Select zsd.inf, and then select Open.
- Select OK.
- Select the appropriate UPS Thermal Printer, then select Next.
- Name your printer using the appropriate printer model number (for example, UPS Thermal 2442). Select Next.
- You are asked whether you want to print a test page. Select No (do not print a test page). You will print a test page later, using UPS Create a Shipment.
- Select Finish.
- A Hardware Warning error box appears. This error message states that Microsoft has not tested the UPS Thermal Printer for compatibility with Windows XP. UPS has tested the UPS Thermal Printer for compatibility with Windows XP and has printed shipping labels successfully. Select Continue Anyway to complete the installation.
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Before Installing the UPS Thermal Printer
