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Claims
Register with My UPS and report a package problem online
Registered users of My UPS can report a package problem online, request an investigation, and obtain up-to-date status reports and e-mails throughout the investigation process.

The UPS.com Claims service allows you to:

  • Report a lost or damaged package, or an uncollected C.O.D. online
  • Instantly request investigation into a package problem
  • Electronically submit documentation to support a claim
  • View the current status of a reported problem or a specific package claim
  • Request status e-mails or review your claims history online
Lost Packages
Request a search to locate your package from the convenience of your computer. Lost packages can be reported by a package shipper or recipient. If the package cannot be found, the shipper can file a claim for the cost of the package contents, up to the declared value.
Damaged Packages
Report a package that was damaged in transit and check the status of your claim on UPS.com. Damage to a package can be reported by a shipper, recipient, or to a shipper by UPS. A damage inspection will be carried out if necessary by UPS. The shipper of record will be contacted with the results of the inspection. The shipper can file a claim for the lesser of the repair or replacement cost of the package contents, up to the declared value.
Uncollected C.O.D.
If you are a shipper who requested C.O.D. service and your C.O.D. payment was not collected, report it for further investigation. UPS will attempt to collect the C.O.D. payment again.
To begin using the Claims service, please register with My UPS.

Next Steps
Save time. Report and keep track of package claims online.


View Examples

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