Enable your customers to request a return shipping label directly from your Web site
Make managing your customers' returns as easy as receiving their orders. UPS Returns® Technology is a group of online returns products that enables your customer service center or your customers to visit your Web site and submit a return request.
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To start using UPS Returns Technology, contact your Account Executive or UPS directly.
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Automate Customer Returns
Empower Customers and Improve Business Processes
Automating returns enables your customers to make return requests from your company Web site. This puts the power of the industry's most extensive returns portfolio in the hands of your customers. If your company depends on e-commerce for revenue, your customers are already inclined to purchase online, so returns can become as efficient to process as customer orders.
Because your customer returns are processed online, they directly enter your system. As with all UPS Returns services, Returns Technology solutions give you visibility into where a return is from the moment the label is scanned at pickup, giving you the time and information you need to manage your inventory.
How It WorksA customer simply visits your Web site and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail, or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a pick up.
For shippers who want to develop and host their own solution, we offer UPS OnLine Tools Shipping. Or if you would like a hosted, pre-built solution, ask about Ready to Use. This solution can also be customized to meet your business needs.
