UPS CANADA HELPS BUSINESSES MAKE QUANTUM LEAP IN CUSTOMER SERVICE
Mississauga, Ontario, July 12, 2004 - UPS Canada today announced the launch of its latest Web-based tracking and notification tool - UPS Quantum ViewTM Data. By offering customers increased visibility, UPS Quantum View Data allows UPS shippers to more easily monitor package movements within their supply chains and use that information to improve service to their customers.
While a customer may be quick to call a supplier to find out the status of an order, the supplier may not have a quick or ready answer - the lack of visibility in the inventory process can disrupt an otherwise flawless customer experience.
Equipped with a portfolio of global visibility services, UPS Quantum View Data provides shipment manifest information, status updates and email notification alerts for inbound and outbound packages.
UPS Quantum View Data's easy-to-use, automated solutions make the supply chain visible; this information can then be used to better manage inventory and accelerate cash flow.
- UPS Quantum View Data - Inbound: provides access to the latest detailed shipment information for inbound packages, including scheduled day of delivery as well as any exception updates that could potentially change the delivery date.
- UPS Quantum View Data - Outbound: provides access to the latest delivery details for outbound packages, including the shipping date, exceptions and delivery details.
- UPS Quantum View Notify: provides automatic e-mail notification when a package is shipped, when it arrives, or if it's delayed.
"UPS Quantum View Data empowers Canadian businesses to manage their supply chain more effectively. It allows companies to improve efficiency, better manage costs and inventory and enhance customer relationships," says Wayne Bosch, UPS Canada Director of E-Commerce.
Shippers may use this information to speed up cash flow, improve inventory costs, and allocate staff based on incoming shipment volume. Users also can notify sales people and service technicians that critical shipments have arrived or are delayed (by weather or customs). This reduces time spent tracking individual packages and securing shipping information across multiple systems or locations.
QUANTUM VIEW Data
Attogram Corporation, a Canadian manufacturer of wellness products, made a "quantum leap" in improving delivery service and management for its U.S. based customers.
"Customers would call us asking where their order was," says Andrew Gutauskas, CEO of Attogram. "But we couldn't give them a quick answer because we were using multiple couriers and too many tracking systems were involved."
Frustrated by spending endless hours fielding customer calls and checking shipment status, Attogram now uses UPS exclusively. The company also relies on UPS Quantum View Data to provide hourly email updates on the status of multiple shipments. "Our customers love it!" says Gutauskas, "Now, we rarely get any calls asking for the status of an order."
UPS Canada provides Quantum View Data to customers as a value-added service.
About UPS
UPS is the world's largest package delivery company and a global leader in supply chain services, offering an extensive range of options for synchronizing the movement of goods, information and funds. Employing more than 6,800 people in Canada and 357,000 worldwide, UPS delivers to every address in Canada and the United States and operates in more than 200 countries and territories. UPS's stock trades on the New York Stock Exchange (UPS) and the company can be found on the Web at UPS.com.
For more information, contact:
Sarah Tattersall / Sandy Lyver Nolan Reeds
UPS Canada Public Relations Edelman Public Relations
Tel.: 905-676-1708 / 6951 Tel.: 416-979-1120
mediarelations@ups.com
www.ups.com
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