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UPS Canada Story
UPS in Canada
UPS Canada first opened for business in the basement of a Toronto hotel on February 28, 1975. Glenn Smith, the company's first president, directed UPS Canada's delivery fleet, which consisted of a single package car delivering in downtown Toronto.

Today, the company has more than 10,400 employees in 58 facilities across the country, and provides service to every address in Canada*, the United States, and more than 220 countries and territories worldwide. UPS Canada also plays a key role in the timely and accurate importation and clearance of packages through Canada Customs for all modes of transportation, regardless of whether the shipment is carried by UPS or another carrier.

*Note: Some shipments may be shipped by surface transport and/or handled by a UPS independent contractor.  Shipments handled by independent contractors destined to remote delivery areas may be delivered to a centralized delivery location and require the consignee to pick up the shipment.

See how our business changed over the years.
2012
  • UPS Canada announces six additional cities added to the Atlantic Canada expansion.
2011
  • UPS Canada names Stephen D. Flowers to the position of president of UPS Global Freight Forwarding.
  • UPS Canada partners with Live Nation and provides carbon neutral logistics solutions to touring artists through unique sustainability-focused collaboration.
  • UPS Canada receives the "Thanks a Million" award for the 10th year in a row from the United Way.
  • UPS Canada announces its plans to expand in two cities in Atlantic Canada.  The expansion represents a multi-million dollar investment and approximately 250 new UPS jobs.
  • UPS Canada unveils UPS Returns® Exchange service that gives businesses more control over their reverse logistics for high-priority products.
2010
  • UPS Canada celebrates its 35th anniversary of service.  In 1975, Canada became the first country to host UPS operations outside the United States.
  • UPS Canada moves medical supplies to support Haitian earthquake relief.
  • UPS Canada goes green with its carbon neutral shipping option, the first courier company to offer customers an eco-friendly transactional shipping option.
2009
  • UPS Canada receives United Way's prestigious "Thanks a Million" award for its $1 million contribution for the 8th year in a row.
  • UPS Canada provides four students, all children of UPS employees, with scholarships for an opportunity to continue their dreams of a higher education.
  • UPS Canada officially opens its newly expanded Toronto Hub.  The expanded 463,024-square-foot facility is the equivalent to about eight football fields
2008
  • UPS Canada expands its green fleet, 34 per cent of UPS Canada's fleet to run on alternative fuels.
  • UPS Canada celebrates 25 years of safe driving for 24 of its top drivers.  The drivers are part of UPS's prestigious Circle of Honor.
  • UPS Canada announces its plans to open a new centre at the Calgary International Airport.
  • UPS Canada celebrates the 20th anniversary of opening Canada's doors to the global market, when it transitioned from an American courier company to a global provider of transportation and logistics services.
2007
  • UPS Canada appoints Mike Tierney as UPS Canada's new president; Tierney is the first Canadian to fill this position and a 25-year veteran to the company.
  • UPS Canada partners with the Vancouver International Film Festival (VIFF) as its official courier and sponsors the Volunteer VIFF Crew Program.
  • UPS Canada announces its plans to expand its Toronto Hub, the project will cost $72 million and double UPS Canada's processing and delivery capabilities.
2006
  • UPS Canada integrates with eBay, providing Canadian users with swift options when shipping goods within or outside of Canada.
  • UPS Canada expands its services, UPS Trade Direct® air and ocean services are now fully available between Europe, U.S. and Canada.
  • UPS Canada donates $54,000 in support of The Canadian National Institute for the Blind (CNIB) to develop CNIB New Brunswick's first structured volunteer program.
2005
  • UPS celebrates 30 years in Canada.
  • UPS Canada consolidates and expands its logistics and distribution capabilities with the construction of a new logistics campus in Burlington, Ontario. 
  • UPS Canada promotes Shelley Gares to Vice-President of Customs Brokerage, Shelley is a 16-year UPS Veteran.
2004
  • UPS Canada increases its Ottawa to Hamilton capacity by more than ten-fold and adopts a larger aircraft due to an increased demand.
  • UPS Canada launches its web-based tracking and notification tool - UPS Quantum View ™ Data.
  • UPS Canada celebrates ten years as a major employer in New Brunswick.
2003
  • UPS Canada today unveils a "new look" that includes the first redesign in more than 40 years of the company's famous "shield" logo.
  • UPS Canada is the first integrated transportation carrier to receive Customs Self Assessment (CSA) certification from the Canada Customs and Revenue Agency (CCRA) for both its air and ground operations.
  • UPS Canada invests in a fleet of 67 fuel efficient vans, which will eventually replace the company's remaining gas powered fleet.
2002
  • UPS Canada unveils the innovative "Electronic Return Label," the instant delivery of the
  • shipping label facilitates easy returns with minimal steps. UPS Canada is rated the "World's Most Admired" company in its industry in a Fortune magazine survey.
2001
  • UPS Canada provides a $30,000 grant to the Fredericton Community Kitchen.
  • UPS Canada walks for a cure in support of the Juvenile Diabetes Foundation and raises over $25,000.
2000
  • UPS adds a new UPS flight segment between Winnipeg, Manitoba and Omaha, Nebraska to better serve the needs of businesses and customers in the Prairies.
  • UPS Olympic Sports Legacy donates and delivers more than 5,000 pieces of new sports equipment to more than 20 Boys and Girls Clubs in four cities across Canada: Fredericton, Moncton, Toronto and Montreal. The Boys and Girls Clubs are a national network of clubs that have a special concern for disadvantaged youth. Each year, more than 135,000 young Canadians benefit from the educational, recreation, sports, and social programs that develop skills and self-esteem.
1999
  • UPS Canada introduces UPS ConnectSM, offering customers the latest technology in shipping and tracking software. UPS Canada opens Retail Stores in the business districts of Ottawa and Montreal.
  • UPS Canada introduces UPS Imports, the industry´s first published single-currency import rate and zone guide that gives importers better control over inbound costs and simplifies billing procedures.
  • UPS Canada announces its official sponsorship of the Canadian Cycling Association National Team, leading up to and including the 2000 Olympic Games in Sydney, Australia.
    UPS Canada participates in the delivery of the Sydney 2000 Olympic Games Invitation, sent from International Olympic Committee (IOC) in Switzerland, to the Canadian Olympic Association in Toronto, Canada. UPS also delivers the IOC´s invitations to 200 National Olympic Committees worldwide.
  • UPS Canada renews its sponsorship with Speed Skating Canada, leading up to and including the 2002 Olympic Games in Salt Lake City, Utah.
  • UPS Canada introduces improved west-to-east ground service delivery times, cutting time-in-transit by a full day when shipping from select cities in the west, to select cities in the east.
  • UPS launches its first initial public offering in its 92-year history by selling 10 percent of the company´s shares to the public. The IPO will provide UPS with greater financial flexibility to respond to changes in global market conditions, including the ability to make significant strategic acquisitions in important markets around the world.
1998
  • UPS Canada opens a new 53,000 square foot delivery import and export operation in Windsor, Ontario.
  • The 47,800 square foot UPS International Air Gateway opens at Hamilton Airport and is capable of processing 10,000 packages per hour.
  • UPS Canada becomes a sponsor of the AIR MILES rewards program, the largest loyalty program in the country.
  • UPS Canada announces that it will guarantee ground delivery shipments from the United States to Canada sent via UPS Standard shipping service - effectively guaranteeing the delivery time of all international UPS shipments to and from the U.S.
  • UPS introduces the industry's first reusable overnight delivery envelope.
  • A new $1.8 million package sorting and distribution centre opens in Blainville, Quebec. 
1997
  • UPS Canada announces its sponsorship of the Canadian Amateur Speed Skating Team.
  • UPS Canada's Fredericton Customs Brokerage operation becomes ISO 9002 registered.
  • UPS Canada begins construction on a $17.2 million expansion of its facility at Hamilton International Airport. The expansion represents one of the single largest investments made by a Canadian courier in recent years.
1996
  • UPS Canada launches four new services: UPS Express Early A.M.TM by 8 a.m., UPS Express SaverTM delivery by noon, UPS Express C.O.D. and UPS 3 Day Select.
  • Six new retail stores open in major Canadian cities: Calgary, Vancouver, and Toronto.
  • UPS renews its Olympic sponsorship for the 1998 Winter Games in Nagano, Japan, and the 2000 Summer Games in Sydney, Australia. UPS's official title under the agreement is Worldwide Olympic Partner.
1995
  • Total Track is introduced offering 30-minute tracking guarantee and rapid response.
  • Early A.M. delivery by 8 a.m. to the U.S., and UPS SonicAir are introduced.
  • The Canadian Gateways (Calgary, Mirabel, and Hamilton) become ISO 9002 registered.
  • UPS offers complete customs clearance for all shipments into Canada.
1994
  • UPS becomes a worldwide sponsor of the 1996 Olympic Summer Games. UPS Canada sponsors several Canada Olympic athletes, including the gold medal winning men's 4 x 100 metre relay team.
  • The company's national Customer Service Centre opens in Moncton, New Brunswick.
1993
  • UPS Canada introduces four levels of service: UPS Express, UPS Expedited, UPS Standard, and UPS Economy.
  • The installation of over 1,200 DIAD Vehicle Adapters across Canada is completed.
1992
  • UPS begins all Cargo Route flights from Mirabel Airport.
1991
  • UPS Canada guarantees ground services to every address in the 10 provinces.
  • Guaranteed next-day 10:30 a.m. delivery to 70 percent of the U.S. and Saturday delivery to 85 percent of the U.S. services are launched.
1990
  • UPS Canada expands into Nova Scotia, the last of the 10 provinces to grant extra-provincial operating authority.
1989
  • UPS Canada establishes a computer link with Canada Customs. Brokerage operations begin at the Hamilton International Airport.
1988
  • UPS Canada is added to the UPS International Air Network as a country of origin and destination to all of Western Europe, the Pacific Rim, Australia, and New Zealand.
  • Ground service is extended to Calgary, Edmonton, Winnipeg, Regina, and Saskatoon.
  • A major new facility, the Toronto hub, begins operations.
1987
  • Air service begins to and from Canada and the U.S.
  • UPS Canadian launches domestic air service.
1986
  • UPS begins operations in greater Vancouver, Victoria and parts of the Fraser Valley in British Columbia.
1982
  • UPS Canada is granted a Customs House Brokerage License to facilitate customs clearance for international shipments. The first brokerage operation opens in Windsor, Ontario.
1978
  • The first international deliveries cross the border to the United States.
1977
  • The name UPS Limited is changed to United Parcel Service Canada Ltd.
  • UPS Canada begins serving all of southern Ontario, including service to and from the U.S. and Montreal, Quebec.
  • UPS Canada grows to 150 employees with a fleet of 26 package cars and 59 passenger cars.
1976
  • UPS Limited begins international operations to and from the United States through ports of Fort Erie, Ontario, and Buffalo, New York.
1975
  • UPS Limited begins operating in Metropolitan Toronto under a cartage license, using package cars only within the city's limits. Packages for outside of Metro Toronto are transported in automobiles. Delivery vehicles being used at this time are Chevrolet Impalas with roof racks, checker cabs, and U-Hauls.
  • The first recorded pick-up was 15 parcels from Butterick Fashions Marketing Co.


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