UPS Canada first opened for business in the basement of a Toronto hotel on February 28, 1975. Glenn Smith, the company's first president, directed UPS Canada's delivery fleet, which consisted of a single package car delivering in downtown Toronto.
Today, the company has more than 8,750 employees in 48 facilities across the country, and provides service to every address in Canada*, the United States, and more than 200 countries and territories worldwide. UPS Canada also plays a key role in the timely and accurate importation and clearance of packages through Canada Customs for all modes of transportation, regardless of whether the shipment is carried by UPS or another carrier.
*Note: Some shipments may be shipped by surface transport and/or handled by a UPS independent contractor. Shipments handled by independent contractors destined to remote delivery areas may be delivered to a centralized delivery location and require the consignee to pick up the shipment.
See how our business changed over the years. |
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| 2000 |
- UPS adds a new UPS flight segment between Winnipeg, Manitoba and Omaha, Nebraska to better serve the needs of businesses and customers in the Prairies.
- UPS Olympic Sports Legacy donates and delivers more than 5,000 pieces of new sports equipment to more than 20 Boys and Girls Clubs in four cities across Canada: Fredericton, Moncton, Toronto and Montreal. The Boys and Girls Clubs are a national network of clubs that have a special concern for disadvantaged youth. Each year, more than 135,000 young Canadians benefit from the educational, recreation, sports, and social programs that develop skills and self-esteem.
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| 1999 |
- UPS Canada introduces UPS ConnectSM, offering customers the latest technology in shipping and tracking software. UPS Canada opens Retail Stores in the business districts of Ottawa and Montreal.
- UPS Canada introduces UPS Imports, the industry´s first published single-currency import rate and zone guide that gives importers better control over inbound costs and simplifies billing procedures.
- UPS Canada announces its official sponsorship of the Canadian Cycling Association National Team, leading up to and including the 2000 Olympic Games in Sydney, Australia.
UPS Canada participates in the delivery of the Sydney 2000 Olympic Games Invitation, sent from International Olympic Committee (IOC) in Switzerland, to the Canadian Olympic Association in Toronto, Canada. UPS also delivers the IOC´s invitations to 200 National Olympic Committees worldwide. - UPS Canada renews its sponsorship with Speed Skating Canada, leading up to and including the 2002 Olympic Games in Salt Lake City, Utah.
- UPS Canada introduces improved west-to-east ground service delivery times, cutting time-in-transit by a full day when shipping from select cities in the west, to select cities in the east.
- UPS launches its first initial public offering in its 92-year history by selling 10 percent of the company´s shares to the public. The IPO will provide UPS with greater financial flexibility to respond to changes in global market conditions, including the ability to make significant strategic acquisitions in important markets around the world.
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| 1998 |
- UPS Canada opens a new 53,000 square foot delivery import and export operation in Windsor, Ontario.
- The 47,800 square foot UPS International Air Gateway opens at Hamilton Airport and is capable of processing 10,000 packages per hour.
- UPS Canada becomes a sponsor of the AIR MILES rewards program, the largest loyalty program in the country.
- UPS Canada announces that it will guarantee ground delivery shipments from the United States to Canada sent via UPS Standard shipping service - effectively guaranteeing the delivery time of all international UPS shipments to and from the U.S.
- UPS introduces the industry's first reusable overnight delivery envelope.
- A new $1.8 million package sorting and distribution centre opens in Blainville, Quebec.
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| 1997 |
- UPS Canada announces its sponsorship of the Canadian Amateur Speed Skating Team.
- UPS Canada's Fredericton Customs Brokerage operation becomes ISO 9002 registered.
- UPS Canada begins construction on a $17.2 million expansion of its facility at Hamilton International Airport. The expansion represents one of the single largest investments made by a Canadian courier in recent years.
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| 1996 |
- UPS Canada launches four new services: UPS Express Early A.M.TM by 8 a.m., UPS Express SaverTM delivery by noon, UPS Express C.O.D. and UPS 3 Day Select.
- Six new retail stores open in major Canadian cities: Calgary, Vancouver, and Toronto.
- UPS renews its Olympic sponsorship for the 1998 Winter Games in Nagano, Japan, and the 2000 Summer Games in Sydney, Australia. UPS's official title under the agreement is Worldwide Olympic Partner.
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| 1995 |
- Total Track is introduced offering 30-minute tracking guarantee and rapid response.
- Early A.M. delivery by 8 a.m. to the U.S., and UPS SonicAir are introduced.
- The Canadian Gateways (Calgary, Mirabel, and Hamilton) become ISO 9002 registered.
- UPS offers complete customs clearance for all shipments into Canada.
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| 1994 |
- UPS becomes a worldwide sponsor of the 1996 Olympic Summer Games. UPS Canada sponsors several Canada Olympic athletes, including the gold medal winning men's 4 x 100 metre relay team.
- The company's national Customer Service Centre opens in Moncton, New Brunswick.
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| 1993 |
- UPS Canada introduces four levels of service: UPS Express, UPS Expedited, UPS Standard, and UPS Economy.
- The installation of over 1,200 DIAD Vehicle Adapters across Canada is completed.
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| 1992 |
- UPS begins all Cargo Route flights from Mirabel Airport.
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| 1991 |
- UPS Canada guarantees ground services to every address in the 10 provinces.
- Guaranteed next-day 10:30 a.m. delivery to 70 percent of the U.S. and Saturday delivery to 85 percent of the U.S. services are launched.
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| 1990 |
- UPS Canada expands into Nova Scotia, the last of the 10 provinces to grant extra-provincial operating authority.
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| 1989 |
- UPS Canada establishes a computer link with Canada Customs. Brokerage operations begin at the Hamilton International Airport.
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| 1988 |
- UPS Canada is added to the UPS International Air Network as a country of origin and destination to all of Western Europe, the Pacific Rim, Australia, and New Zealand.
- Ground service is extended to Calgary, Edmonton, Winnipeg, Regina, and Saskatoon.
- A major new facility, the Toronto hub, begins operations.
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| 1987 |
- Air service begins to and from Canada and the U.S.
- UPS Canadian launches domestic air service.
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| 1986 |
- UPS begins operations in greater Vancouver, Victoria and parts of the Fraser Valley in British Columbia.
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| 1982 |
- UPS Canada is granted a Customs House Brokerage License to facilitate customs clearance for international shipments. The first brokerage operation opens in Windsor, Ontario.
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| 1978 |
- The first international deliveries cross the border to the United States.
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| 1977 |
- The name UPS Limited is changed to United Parcel Service Canada Ltd.
- UPS Canada begins serving all of southern Ontario, including service to and from the U.S. and Montreal, Quebec.
- UPS Canada grows to 150 employees with a fleet of 26 package cars and 59 passenger cars.
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| 1976 |
- UPS Limited begins international operations to and from the United States through ports of Fort Erie, Ontario, and Buffalo, New York.
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| 1975 |
- UPS Limited begins operating in Metropolitan Toronto under a cartage license, using package cars only within the city's limits. Packages for outside of Metro Toronto are transported in automobiles. Delivery vehicles being used at this time are Chevrolet Impalas with roof racks, checker cabs, and U-Hauls.
- The first recorded pick-up was 15 parcels from Butterick Fashions Marketing Co.
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