UPS Internet ToolsTM are Internet-based applications that enable you to add a new level of customer service to your e-commerce Web site. Currently, UPS Internet Tools include UPS Tracking, which allows your customers to track their packages without leaving your Web site.
Instructions for integrating UPS Internet Tools are included with the tool documentation that can be downloaded from the Download section of your country's UPS Web site.
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UPS Tracking is available for use worldwide.
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No, you do not need to know HTML to use UPS Internet Tools. You simply cut and paste the HTML from the instructions into a new HTML document. To integrate your new page into your Web site, you need to know your company's procedure for doing so. The person responsible for your Web site should have no problem with this migration.
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UPS Internet Tools give Web sites with connectivity to the Internet direct access to the programs UPS has available on its Web site. For example, with UPS Tracking, program accepts the tracking number from the input form located on your site. In addition to the tracking number, UPS also allows you to pass on the output page header, footer, and title so that you can customize the output display to make it look like your own Web site. By passing on a navigational toolbar in the header or footer, you can offer your tracking customers links to other parts of your Web site, keeping them on your site.
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There is no limit to the size of the header or footer graphics. However, remember that the person who uses UPS Tracking on your site is looking for the status of their shipment, so they should be able to see the tracking response without having to scroll down.
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Your customers need to contact the merchant that shipped the merchandise. If you are the shipper, you need to provide the UPS tracking number for your customer's use. UPS also offers Reference number tracking so your customers can use this in place of the tracking number.
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To create your own header and footer, you need to follow the instructions on how to customize your (tracking) form. To create your own header, change the value of the hidden variable "nonUPS header" (you can insert your own text or graphic header here). You can also add links to your customized header. So, when your customers are tracking packages or estimating shipping costs, they can easily move to a linked page on your site--all prompted by your pre-programmed responses!
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UPS Internet Tools are free! They are a value-added service UPS offers you for choosing us as your courier. UPS Internet Tools should improve customer service on your Web site while reducing your cost to answer a tracking inquiry.
If you would like to be notified of new services and enhancements to our current service offering, please register for UPS Internet Tools located within the Download section of your country's UPS Web site.
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UPS Internet Tools can be used on your Internet and Intranet sites to serve both your external and internal customers. Some of our customers are using the tools in their phone centers, which have a browser-based interface for telephone representatives. Please e-mail us with any questions. Our trained and knowledgeable staff is happy to be of assistance.
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What are UPS Internet Tools?