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PRIORITY SERVICE GUARANTEE
UPS guarantees arrival of UPS Air Cargo Priority shipments, where such services are available. Priority guaranteed arrival times are as provided in the "Priority Confirmation Letter" for each shipment. Any form of commitment other than via the "Priority Confirmation Letter" is strictly an estimate and not a guarantee.
In the event that a UPS Air Cargo Priority shipment fails to arrive within two hours of scheduled arrival, UPS Air Cargo, at its option, will either credit or refund the shipper's Priority freight charges, to the payor only, up to a maximum of USD $10,000, upon request, subject to the following conditions:
- A UPS "Priority Air Cargo Confirmation Letter"
for the shipment has been obtained from UPS.
- Priority Air Cargo must be properly documented
by recording the code "PAC" in the "Optional Accounting Information" or
"Handling Information" section on a UPS approved Air Waybill.
- International shipments must have been shipped
with all applicable documentation required by the origin and/or
destination country completed and included with the shipment.
- UPS Air Cargo (office in the country of
shipment origin) must be notified of a service failure in writing within
twenty-one (21) calendar days from the date of scheduled delivery and be
advised of the consignee's name and address, date of shipment, shipment
weight, and UPS Air Cargo Air Waybill number.
- UPS Air Cargo Priority rates and service
quotations will be based on information provided by the shipper, but
applicable rates and services will be based on the actual
characteristics of freight tendered.
- If the chargeable weight (actual or dimensional; whichever is greater) of the shipment tendered is more than 120% of booked weight, the money-back guarantee is not applicable.
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Limits and Restrictions
- The on-time arrival guarantee does not apply to
shipments that are delayed due to causes beyond UPS Air Cargo's control,
including, but not limited to, the following: delays caused by the
consignee or their agent; acts of God; public authorities acting with
actual or apparent authority on the premises; acts or omissions of
Customs or similar authorities; the application of security regulations
imposed by the government or otherwise applicable to the recovery
location; riots, strikes or other labor disputes; civil commotions;
disruptions in the air or ground transportation network (such as weather
phenomena); and natural disasters.
- Under no circumstances shall UPS Air Cargo be liable for any special, indirect, incidental, or consequential damages.
- U.S. Origin Priority Claims Process
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